​EXTENDED ARMS CLEANING CONTRACTORS :: FAQ'S, POLICIES & TERMS

UPDATED FEBRUARY 01, 2023
PAYMENT IS DUE BEFORE SERVICES IN MOST CASES.
EXTENDED ARMS CLEANING CONTRACTORS NO LONGER ACCEPT CHECKS

MANDATORY:
WHEN HIRING EXTENDED ARMS CLEANING CONTRACTORS YOU ARE GIVING OUR COMPANY THE RIGHT TO DOCUMENT OUR WORKIN PHOTOGRAPHS AND VIDEOS FOR OUR RECORDS.

WHAT IS EXTENDED ARMS CLEANING CONTRACTORS GUARANTEE?
WE CARE ABOUT OUR SERVICES WE PROVIDE TO YOU, AND WE'RE NOT SATISFIED IF YOU'RE NOT.
WE OFFER A 100% SATISFACTION GUARANTEE. IF SOMETHING WAS MISSED, AND YOU ARE NOT SATISFIED WITH YOUR CLEANING,
PLEASE NOTIFY US WITHIN 24 HOURS OF THE CLEANING AND WE WILL SEND YOUR CLEANER BACK OUT AT OUR EXPENSE TO CORRECT THE PROBLEM.


Conflict of Interest | BREACH OF CONTRACT
The biggest problems that leads to "Breach of Contract"
1
Client having more than one service provider on the property at the same time their cleaning service is performed.
This is never recommended. Once our cleaners, clean an area. It is NOT their job to back track and clean it again due to traffic or work done by the client or third party.

2
Client calls for an on-site estimate, pays their surety bond, and schedule their service date.
Then later decides to reschedule their service date to have renovation work done, by a third party which could lead to sabotaging the environment, after Extended Arms Cleaning Contractors presented an estimate.

AFTER hiring a third party for their service, whether it's painting, drywall installation, carpet installation, sanding, plumbing or electrical work. The property needs to be re-evaluated and checked for debris left behind or damaged caused by the third party.
Whether it's dust buildup from sanding, paint drippings, construction debris etc.

In a scenario as this... Extended Arms Cleaning Contractors initial estimate becomes invalid.
The client must call Extended Arms Cleaning Contractors after the third-party work is completed, to schedule another on-site estimate. 
It's been proven most contractors do not clean up behind their work.

​
DO "EXTENDED ARMS" OFFER REPEAT / RECURRING SERVICE?
NO.


WHAT MAKES EXTENDED ARMS CLEANING CONTRACTORS DIFFERENT FROM OTHER CLEANING SERVICE PROVIDERS?
EXTENDED ARMS CLEANING CONTRACTORS IS NOT YOUR AVERAGE CLEANING SERVICE.
WE BUILD TRUST AND RELATIONSHIPS WITH OUR CLIENTS SO WE CAN PINPOINT THEIR MAIN CONCERNS!

WE'VE HAD CLIENTS TO ASK, DO WE CHARGE BY THE HOUR?
"OF COURSE NOT"
WE CHARGE BY THE JOB

EXAMPLE:
IF WE GIVE YOU A FINAL PRICE OF $100 TO PERFORM THE JOB. THAT'S ALL YOU PAY!
NO EXTRA FEE OUR GUARANTEE!
TIME IS NOT A FACTOR, OUR CLIENTS ARE INDEED #1

HOW LONG HAVE YOUR COMPANY BEEN IN BUSINESS?
OWNER: A COMBINED TOTAL OF 22 YEARS.
EXTENDED ARMS CLEANING CONTRACTORS WAS FOUNDED IN 2012

DO YOU HAVE REFERENCES?
ABSOLUTELY. WE HAVE REFERENCES AVAILABLE BY REQUEST.

CAN I TRUST THE CLEANERS?
ABSOLUTELY.
YOU CAN TRUST EXTENDED ARMS CLEANING CONTRACTORS
IF WE WOULD NOT TRUST SOMEONE IN TO CLEAN OUR OWN HOME OR OFFICE, WE'RE NOT GOING TO SEND THEM TO CLEAN YOURS.

IS EXTENDED ARMS CLEANING CONTRACTORS LICENSED?
YES. THE HOUSE/OFFICE CLEANING INDUSTRY HAS MANY UNLICENSED, UNINSURED INDIVIDUALS OFFERING SERVICES.
THERE ARE LAWS, RULES, AND PROTECTION AFFORDED CONSUMERS WHEN USING A LICENSED COMPANY IN THE STATE OF TENNESSEE. CHECKING TO SEE WHETHER A COMPANY IS LICENSED IS EASY, YOU CAN REVIEW A COPY OF THE MASTER BUSINESS REGISTRATION WITHIN TENNESSEE @ HTTP://WWW.TN.GOV

HIRING AN UNLICENSED INDIVIDUAL MAKES THE 'CLIENT' TECHNICALLY AND LEGALLY AN EMPLOYER, WITH ALL THE TAX, LEGAL, AND LIABILITY ISSUES THAT COME WITH IT.

DO YOU BRING ALL THE CLEANING SUPPLIES AND EQUIPMENT?
YOU BET.
WE ARRIVE WITH ALL CLEANING SUPPLIES AND EQUIPMENT NECESSARY TO MAKE YOUR HOME OR OFFICE SPARKLE. WE EVEN BRING OUR OWN FRESHLY LAUNDERED MICROFIBER OR SOFT COTTON TOWELS TO CLEAN WITH. YOU'LL BE HAPPY TO KNOW THAT MANY OF OUR PRODUCTS ARE EARTH FRIENDLY AND/OR EITHER UNSCENTED OR LOW SCENTED. IF YOU'D LIKE US TO USE YOUR CLEANING EQUIPMENT OR ANY SPECIAL CLEANING SUPPLIES, JUST LET US KNOW. WE'D BE HAPPY TO DO SO.

DO I HAVE TO BE AVAILABLE WHEN YOU CLEAN?
NOT AT ALL.
IN FACT, MANY CLIENTS PREFER TO GIVE US A KEY SO WE CAN CLEAN WHEN THEY ARE AWAY. ALL KEYS IN OUR POSSESSION ARE GIVEN A CODE DESIGNATION AND ARE SECURED WHEN NOT IN USE. IF YOU WISH TO HIDE A KEY ON YOUR PREMISES, PLEASE CALL THE OFFICE
WITH THE LOCATION SO WE CAN NOTIFY YOUR CLEANER PRIOR TO THEIR ARRIVAL. UPON LEAVING YOUR PROPERTY WE WILL MAKE SURE IT'S SECURED.

 HOW DO I PREPARE FOR MY FIRST CLEANING?
MAKE SURE ALL VALUABLES ARE PUT AWAY IN A SAFE PLACE. ENSURE THAT YOUR PETS ARE LOCKED AWAY.
GIVE CLEAR DETAILS ON HOW TO HANDLE ANY CIRCUMSTANCES ABOUT ENTRY AS WELL AS DEPARTURE SUCH AS KEY LOCATION, ALARM CODE ETC.

WHAT DAYS DO YOU WORK?
WE ARE AVAILABLE FOR ASSISTANCE MONDAY THROUGH FRIDAY.
​SATURDAY'S AND SUNDAY'S CAN ALSO BE REQUESTED FOR AN ADDITIONAL FEE

WHAT TIME WILL YOU ARRIVE?
WE PLACE REMINDER CALLS THE DAY BEFORE YOUR SCHEDULED CLEANING AND BEFORE ARRIVAL TO CONFIRM APPT.
AN ESTIMATED TIME OF ARRIVAL (ETA) WILL BE PROVIDED AT THAT TIME. THE ETA WILL BE AS ACCURATE AS WE CAN POSSIBLY MAKE IT.
IF THERE ARE CLIENTS SCHEDULED BEFORE YOU SOMETIMES IT MAY IMPACT THE ACCURACY OF OUR ARRIVAL TIME.
WE MAKE EVERY ATTEMPT TO ARRIVE VERY CLOSE TO OUR SCHEDULED TIME. IF YOU HAVE A CRITICAL TIMING ISSUE, PLEASE LET US KNOW, AND WE WILL DO OUR BEST TO TRY TO ACCOMMODATE IT.
ALL APPOINTMENTS MUST BE CONFIRMED
THE DAY OF YOUR SERVICE BEFORE WE SEND SOMEONE OUT TO YOUR LOCATION OR YOUR APPOINTMENT WILL BE FORFEITED.
WE DO NOT MAKE BLANK TRIPS!

DO YOU SEND AN INDIVIDUAL OR A TEAM OF CLEANERS?
DEPENDS

CAN I LEAVE A NOTE FOR THE CLEANER?
DEFINITELY YES.
IT'S A GOOD IDEA TO COMMUNICATE EITHER TO THE OFFICE/HOUSE CLEANER IF YOU WANT SPECIAL ATTENTION TO AN AREA, OR IF YOU ARE PLEASED WITH THE JOB OR HAVE CONCERNS. OUR EMPLOYEES STRIVE TO PROVIDE IMPECCABLE SERVICE, BUT WE ARE HUMAN AND MISUNDERSTANDINGS HAPPEN OCCASIONALLY. WE WELCOME THE OPPORTUNITY TO IMPROVE OUR SERVICE TO YOU.

WHAT IS THE CANCELLATION POLICY?
YOU MAY CANCEL YOUR SERVICES WITHIN 12-24 HOURS.

RESCHEDULE | CANCELLATION POLICY
CLIENT IS ENTITLED TO ONE RESCHEDULE DATE AFTER THE INITIAL SERVICE DATE OF PAYING SERVICE BOND.
IF THE CLIENT CANNOT MEET NEITHER OF THE TWO SERVICE DATES, WITHIN A 10 DAY TIMEFRAME, THE SERVICE SURETY BOND WILL BE FORFEITED IMMEDIATELY
​ AND WILL SERVE AS (COMPANY TIME LOST AND TRAVEL).
IT IS ALWAYS RECOMMENDED TO BE PREPARED FOR YOUR SERVICE WHEN PAYING YOUR SERVICE BOND.
IF THE SERVICE APPOINTMENT IS CANCELLED IN IT'S ENTIRETY.
THE SERVICE SURETY BOND WILL BECOME NON REFUNDABLE DUE TO AN BREACH OF AGREED TERMS.
"OUR TIME IS VALUABLE AND EVERY JOB COUNTS."

WHAT IF I FORGET THE TEAM IS COMING TO CLEAN MY HOME OR OFFICE?
WE NOTIFY OUR CLIENTS THE DAY BEFORE THE SCHEDULED CLEANING TO REMIND THEM OF THEIR CLEANING APPOINTMENT.

CAN I PURCHASE A GIFT CERTIFICATE ONLINE?
DO NOT PURCHASE GIFT CERTIFICATES FOR OUR COMPANY ONLINE. EXTENDED ARMS CLEANING CONTRACTORS & JUNK REMOVAL PRO'S DO NOT OFFER GIFT CERTIFICATES. ALTHOUGH GOOGLE AND OTHER SITES STATES DIFFERENTLY.

MAY I TIP MY CLEANER?
TIPS ARE ALWAYS APPRECIATED, NEVER EXPECTED.

DOES EXTENDED ARMS CLEANING CONTRACTORS provide LAUNDRY SERVICE, IRONING, DISH WASHING?
NO. EXTENDED ARMS CLEANING CONTRACTORS DO NOT OFFER MAID OR HOUSEKEEPING SERVICES ALTHOUGH GOOGLE AND OTHER SITES STATES DIFFERENTLY.

DOES EXTENDED ARMS CLEANING CONTRACTORS OFFER CARPET CLEANING?
NO. EXTENDED ARMS CLEANING CONTRACTORS DO NOT PROVIDE CARPET CLEANING SERVICE. WE ONLY OFFER CARPET REMOVAL SERVICES

DOES EXTENDED ARMS CLEANING CONTRACTORS OFFER TILE & GROUT CLEANING?
NO. OUR CLEANERS WILL ONLY SWEEP AND MOP THE FLOORS.

DOES EXTENDED ARMS CLEANING CONTRACTORS CLEAN BLINDS & REMOVABLE STOVE TOP DRIP PANS?
NO. OUR CLEANERS WILL ONLY CLEAN WOOD BLINDS AND SHUTTERS.
​ (NOT PLASTIC OR ALUMINUM)
WE RECOMMEND TO THE HOMEOWNER TO REPLACE BOTH IF IN SUCH BAD CONDITION. STOVE TOP DRIP PANS WILL ONLY BE CLEANED IF THEY ARE IN LIKE NEW CONDITION. OTHERWISE, WE RECOMMEND THEM TO REPLACED.

CAN EXTENDED ARMS CLEANING CONTRACTORS REMOVE PET ODORS?
DEPENDS.
IN SOME CASES WHERE THERE'S NOT HEAVY PET ACTIVITY, YES!
CLEANING WILL ONLY ELIMINATE THE ODOR IN WHOLE OR TEMPORARY.
ESPECIALLY IN ENVIRONMENTS WHERE THERE ARE MORE THAN ONE PET.

DO EXTENDED ARMS CLEANING CONTRACTORS GIVE REFUNDS?
NO.
WE OFFER A 100% SATISFACTION GUARANTEE POLICY FOR ALL LABOR PERFORMED.
IF THERE'S SOMETHING WE MISSED, WE WILL COME BACK OUT TO CORRECT IT WITHIN A 24 HOUR NOTICE ONLY.
IF PROBLEM IS NOT REPORTED WITHIN 24 HOURS FROM THE TIME THE PROPERTY WAS SERVICE, YOUR WARRANTY WILL NOT BE HONORED.

DO EXTENDED ARMS CLEANING CONTRACTORS HAVE TESTIMONIALS?
OUR TESTIMONIALS IS SOLELY BASED UPON YOUR EXPERIENCE UNLIKE OTHER COMPANIES THAT USE FAKE ONLINE REVIEWS AND TESTIMONIES TO WIN CLIENTS,
EXTENDED ARMS CLEANING CONTRACTORS MOTTO SPEAKS FOR ITSELF "OUR WORK IS OUR BOND"




Extended Arms Cleaning Contractors offer on-site estimates and the cost of cleaning to residents and clients throughout the Mid- South region for debris and junk removal service, junk hauling, home, storage unit, attic and garage organizing, garage pressure washing & cleaning, estate cleaning, property clean out and trash out service, move in cleaning and move out cleaning services, unoccupied deep cleans and hoarding assistance in Memphis, Germantown, Collierville, Lakeland, Arlington, Millington, Bartlett, Cordova in Shelby County, Tennessee. Atoka, Covington, Munford, Brighton and Drummonds in Tipton County TN. Oakland, Eads, Piperton, Hickory Withe and Fisherville in Fayette County and Olive Branch, Hernando, Horn Lake, Southaven, Nesbit, Lynchburg and Walls in Desoto County MS, Mississippi